Hank Brigman is author of the upcoming book “Touchpoint Power!," and President and CEO of Touchpoint Metrics (http://www.tpmetric.com), the research consultancy that pioneered Touchpoint Mapping™. Based on their proprietary methodology, Touchpoint Metrics delivers data, insights and recommendations that serve as a foundation for Customer Touchpoint Management efforts. Hank can be reached directly at 415.258.8524 or via email at: hbrigman@tpmetrics.com.