Terms & Conditions

Accidents and Damages
a) What should I do if I damage the car?
You will have to report the damage as soon as possible to our hotline at 96999947. If there are third party vehicle(s) involved, an accident report has to be filed within 24 hours at Neo R and R Pte Ltd.

b) What should I do if I’m involved with third party accident?
Take note of the third party's vehicle’s licence number,car make, colour and the driver's particulars and contact number. Take photos of the accident scene and vehicle/s involved before moving the cars as evidence. Inform Neo R and R Pte Ltd immediately.

c) Would I be able to continue with my trip?
If the damages are minor (scratches), we have no qualms about letting you continue with the trip. However, for safety reasons, if the extent of the damage may cost the vehicle to malfunction, The vehicle will be recalled for inspection by our authorized workshop.

d) How will the damages be charged?
 The cost of repair will be assessed by our authorised workshop. If any insurance claims is made by a third party, our hirer has to bear an excess of $10,000. As stated by our Motor Car Insurer.

e) How much is the insurance Excess?
 The insurance excess is $10,000 excluding GST

f) Neo R and R have the rights to forfeit 100% of any transferred or deposited amounts should  the customer had been blacklisted under Car rental blacklist system.

g) The Hirer has to return the vehicle with the same amount of petrol initially given.

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