Top 10 Telephone Skills
by cathywarschaw.Great telephone skills are the building blocks of every business and it is easy to see why. Many of the important experiences that your existing, new, and potential customers are having are based upon the level of customer service they are receiving...
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"How To Deal With Freeloaders In Your Business
'Can you give me your (class/product/offer) for free, or reduced cost? I'm in a tough situation, and need the help.'Have you ever had anyone ask you this in your business? If you haven't, it's either because you're invisible, you've only been in busi...
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How to Bond with Your Customers
by seekgiftbaskets.Customers are the lifeline of any business. Letting your customers know that they are important and that their concerns and fears are your own can make you their trusted confidante. How better to bond with others than by being a confidante?Listen wel...
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5 Steps To Making Your Customer Happy
by tjacowski.Customers are demanding quality products and services again after the turnaround from the recession of the 1980s. They can no more be seduced into buying just anything through discounts and slick marketing methods. The goal in customer satisfaction l...
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How to Get on the Good Side of Internet Surfers
by lginger.Most people surfing the internet are looking for information. They aren't necessarily out to buy anything. By giving them useful information, you not only entice the search engines to rank you higher due to your abundance of keywords, but other web...
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Customer Relationship Management
by secmit.For businesses large and small, their profitability and success depends upon customer retention, customer relationship enhancements and customer acquisition. This is often known as Customer Relationship Management or CRM. CRM is the managing of all b...
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Six Sigma And The Customer
by tjacowski.The customer centric focus of Six Sigma methodologies cannot be sidelined for any reason whatsoever. Although the end results of Six Sigma implementation (such as improvement of bottom line profitability and lean management) are quite significant, th...
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The Golden Rule of Customer Service
by dwoffice."Do unto others as you'd have them do unto you." Don't worry; I'm not trying to take you to Sunday school under the pretense of a business article! However, in one form or another we have learned this rule for as long as we can remember. Many people ...
Similar Editorials : Customer Service
Avoiding CRM Failure
by chicoman98.If you're evaluating a CRM suite in particular, you may have heard a lot of horror stories about CRM investments going to waste. Rest assured, it's not the technology; cases of outright technology failure are rare in e-business, and their heyday was ...
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CRM On-Demand Is In Demand
There are many factors involved in this significant shift from the traditional software purchase and implementation to the On-Demand offerings from companies like Salesforce.com, Microsoft, and Siebel. For the larger enterprise user, there may be imp...
Isnt That What Customer Service is All About?
by yomoms.Last week I went to a local pharmacy to have a prescription filled. As I approached the prescription counter I noticed a sign beside the cash register that said, " Let's Talk." Considering it an invitation I said in a friendly, cheery voice, " OK l...
Similar Editorials : Customer Service
Five Steps to a Successful CRM Implementation
For the professional services person, some iterations of CRM may be confusing - many are slanted toward automating customer service operations. But never fear, there is a whole lot more to CRM than fielding service calls. In fact, a new breed of CRM ...
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Quality of Customer Service is Most Important
by hunter.For those of you who are working in a customer service industry, the quality of that customer service itself is the most important aspect of the job. People respond positively to good customer service. IF you are a business owner then you know how t...
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The Many Uses Of Training Videos
by hett1618.Every new employee needs some type of training, and most employees benefit from ongoing training and learning. This training needs to be consistent, useful and easy for both the employee and the employer. It also needs to be convenient and cost effec...
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A Guide For Customer Service Training Tools
by hett1618.Let's face it, good customer service can make or break a company. Even if the product is top-notch, if the sales representatives don't have great customer service skills, it doesn't matter. Customer service should be a number one priority to any busi...
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Keep Costs Low To Make More Money
by justarticles.When selling watches online your number one goal should be to make money. If you become good at selling, making money will fall into place. But even though you should be concerned with making a profit on each sale, there is also another area of you...
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Merchant Accounts 101
by awebpro.For all of the new webmasters out there that have recently established a business and are looking to accept credit card payments online, here's a little Merchant Accounts 101 course for you! In understanding how merchant accounts work, you will be be...
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Closing Escrow on Business Buying/Selling
by kismetrei.The final part of the whole deal is the escrow. The word is an old Anglo-French word which originally meant ‘piece of parchment or fabric’. In today’s parlance, the word describes the process whereby a property is deposited with a third party...
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Where My Loyalties Lie
by bootstraparticle. “Someone once said that at some point everything must degenerate to work. Entrepreneurs know this better than anyone because if there is one thing entrepreneurs do, it is work.” In The Guru Guide to Entrepreneurship Joseph and Jimmie Boyett give...
