Terrible experience at Jil Beauty 2 @ Tampines. At first I liked the place and service, and even recommended it to people I know. But recent incident displayed very unkind customer service. When I bought a package, it was not mentioned that there is a 3 months expiry. And that it was not a package, but a promotion. Although written on the receipt that promotion has a 3 months expiry, and package has a 2 years expiry, it was unclear which of it mine was. It was also not conveyed during the sale. Not wanting to make too big a fuss, I attempted to convey my frustration of not being informed of the expiry, by speaking to the staff without raising my voice. I made sure not to mistreat them, as I have worked in customer service before, and it is only polite to treat human beings with respect. However, I was treated like an annoying pest, and both staff left me standing there, while I was still confused and upset with being misinformed. A very unpleasant experience. Will not be going back there, and do not recommend this place to people who cannot handle unkind customer service.
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27 May 2014 13:51:52