A Synopsis Of Restaurant Management |
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As any restaurant manager who has ever been out of work knows, finding a job is no easy task. In general management of a restaurant, the restaurant manager plays a vital role. The restaurant managers undertake the responsibilities of the whole restaurant business. They manage with all departments for the smooth running of business. They handle a huge number of information at the same time during their work hours. They have to be watchful about minimum details like the cleanliness of the spoons and buying rate of local milk to bigger issues like introducing a new dish in the menu. It might be the most difficult job for restaurant managers is to manage human resource. Restaurants are known to be a very high income yielding business in terms of human resource, therefore restaurant managers everywhere struggles on a daily basis to maintain a group of experienced and competent people in the staff. Because if an employee fails to appear any day, the manager will have to do his duty himself - be it cooking or waiting tables. As the customers might sometimes be very irrational, restaurant managers must also be very patient. They should be able to listen and take their views gracefully. The restaurant managers must also be very bold when the condition arises to be able to accept mistakes - overall to do everything to make the customers happy at the end. A happy customer is a almost guaranteed return business. Restaurant managers, regular task would involve hiring staff, making work schedules, overseeing all operation including preparation of food, addressing the complaints from customers, taking care of supplies, designing menus, maintain cleanliness and hygiene, and filling up for anyone in any section or branch of the restaurant. Their task hours may not be fixed; most managers prefer to put themselves in busy hours, but the scope of their task is 24 hours a day, 7 days a week. As there are different kinds of restaurants, there are restaurant managers specialize in these different types of restaurants like - chain full-service restaurants, high society fine dining restaurants, fast-food restaurants etc. Conventionally restaurant managers climb up the ladder through chefs, waiters and cooks. However, professionally run big restaurants prefer people who are academically sound too - a degree in hospitality management. Even after the academic qualification, may chain restaurants have specialized training programmers to fit them in with their own style of work. The span of these theoretical and practical classes depends on the restaurants chains. However with all the academic learning and in-house training the restaurant managers generally start from being assistant managers. Some of the essential skills of a potential restaurant manager are - managing and supervising people (including hiring and firing), handling complaints tactfully and wisely, giving orders, fast thinking, requiring minimum supervision, motivation subordinates, computer knowledge, to be able to handle pressure calmly, a sense of good business, professional approach to issues and being able to work with numerous responsibilities simultaneously. Besides these, a restaurant manager must also be good at mathematics, writing, listening, reading, speaking, have strong work ethic, be independent and presentable. With all these qualities in hand, a person can look for job as a restaurant manager in several variety of restaurants like fine dining restaurants, hotels, resorts, fast-food joints or chains etc.
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